iPhone & iPad support
iPhone 与 iPad 技术支持

Contact / 联系我们

support@sikeii.com

JX (HK) Information Management Limited

Please include your device model, iOS/iPadOS version, app version and steps to reproduce the issue. Screenshots help; remove passwords, verification codes and personal account details.

请提供设备型号、iOS/iPadOS 版本、应用版本及问题复现步骤。可附截图，请先移除密码、验证码及个人账号资料。

Practice & records / 练习与记录

You can start practice without an account. Guest records stay on the device and are not automatically merged into an account. Sign in to view account statistics. Loading the library, downloading new scores and syncing account records require an internet connection.

无需账号即可开始练习。游客记录保留在本机，不会自动合并到账号。账号统计需要登录；加载曲库、下载新曲谱及同步需要联网。

Metronome / 节拍器

Open the Metronome tab or sidebar item. Adjust BPM, use Tap Tempo, and open metronome settings for time signatures, subdivisions and accents. If sound is missing, check device volume, audio output and the mute setting.

从底部标签或侧栏进入节拍器，调整 BPM 或使用 Tap Tempo。节拍器设置内可调整拍号、细分与重音。无声时请检查设备音量、音频输出与静音设置。

Account & privacy / 账号与隐私

For account access or deletion assistance, email support from your account email address. We may need to verify ownership. Signing out or uninstalling the app does not delete the server account. Deleting a shared account affects its records across supported devices.

如需账号访问或删除协助，请使用账号邮箱联系支持，我们可能需要核验账号归属。退出登录或卸载应用不会删除服务器账号；删除共用账号会影响其他受支持设备上的账号记录。

Account deletion assistance / 账号删除协助